Refund Policy

You have 30 days from the day your order is delivered. Here is exactly how it works.

Use it

That is what the 30 days are for. You cannot tell whether a water flosser suits you from a photograph, so open it, charge it, and use it for a couple of weeks. Having used it does not affect your refund in any way.

If it is not for you

Email support@flosencare.com with your order number and tell us what did not work. In most cases we will refund you and ask you to keep the unit.

That is not us being generous. A water flosser is a personal item that goes in your mouth. We will not resell a used one, so posting it back across the country serves nobody. Keep it, pass it on to someone who will use it, or recycle it with your electronics.

Occasionally we will ask for an item back, usually to inspect a fault properly. If we do, we send you a prepaid label. You will never be asked to pay postage to return something to us.

Damaged or defective

This is the one we care most about. If it arrives damaged, or the motor, the pump or the charging stops working, email us a photo or a short video and we will replace it or refund you in full. You do not need to send the unit back. A flosser that stops holding a charge is a flosser you stop using, which defeats the entire point of buying one.

When you get your money

We answer refund requests within 2 business days. Once approved, the refund goes back to your original payment method within 5 business days, and your bank may take a few days more to show it. Nothing is held up waiting for a parcel to arrive back with us.

Where an order was discounted, for example a bundle price, we refund the amount actually paid for that item rather than its full list price.

Cancellations

If your order has not shipped yet, email us and we will cancel it for a full refund.

Wrong colour or wrong item

Email us within 30 days and we will put it right, normally by sending the one you meant to order. You do not need to return the first one.

Fair use

This guarantee is meant for people who genuinely got on badly with the product, and it covers one claim per customer. We reserve the right to ask for an item back before refunding, and to decline requests where there is clear evidence of abuse.

Questions? Email support@flosencare.com and a person will answer.